Ken Choi

Ken Choi is an experienced IT professional currently serving as an IT Help Desk Support Officer at REA Group, where responsibilities include providing proactive customer service, incident tracking, and effective communication of issues. Prior experience includes roles in customer support, banking, and technical assistance in various organizations, emphasizing skills in financial services, learning content design, and effective communication. Ken's educational background includes a Master's in Information Technology from Griffith University, a Graduate Certificate in Learning Design from the University of Technology Sydney, and a qualification in UX/UI Design from Academy Xi, highlighting a strong focus on both technical and design competencies.