Elizabeth P. is an ITSM/Service Desk Manager and certified HDI Support Center Director with a deep background in customer service. They have successfully standardized support processes for various organizations, including those in the public and government sectors, and have held leadership positions at companies such as NuAxis Innovations and Abacus Technology Corporation, where they currently support the U.S. Department of the Interior. Elizabeth attained ITIL v3 certification in 2011 and HDI Support Center Director certification in 2017, demonstrating a strong commitment to continual service improvement and staff development. They are known for their motivational leadership, excellent interpersonal skills, and analytical problem resolution capabilities.
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