Richard Ott has a diverse work experience in the field of information technology. Richard started their career as a Signal Support Systems Specialist in the US Army, where they were responsible for troubleshooting and maintaining telecommunication equipment. Richard also led a team to ensure smooth operation of telecommunication systems.
After their military service, Richard worked as a Help Desk and Workstation Support Intern at the University of Colorado Denver. Richard handled various technical issues related to Windows and Macintosh operating systems, printers, LAN, and telephones. Richard documented ticketing information and escalated tickets for resolution.
Richard then joined Truestone, LLC as a Help Desk Technician, where they maintained service level requirements and provided Tier 1 support for workstations, MS Office, printers, and VOIP phones. Richard also resolved customer issues over the phone and through the ticketing system. Later, they served as a Desktop Support Technician at Truestone, LLC, where they provided deskside support for Windows, MS Office, printers, and LAN.
Currently, Richard is working at NuAxis Innovations as a Junior Network Systems Engineer. Richard'sresponsibilities include maintaining network connectivity, configuring Cisco networking equipment, and upgrading network equipment with software and security patches.
Throughout their career, Richard has consistently provided superior customer service and has not received any negative reviews. Richard has exceeded service level requirements and demonstrated excellent technical skills in various IT roles.
Richard Ott earned a Bachelor's degree from Metropolitan State University of Denver, with a major in Electrical Engineering Technology and a minor in Computer Information Systems. Richard completed their education at this institution in 2015.
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