Arsalan Karimi

Arsalan Karimi possesses extensive experience in IT service management, having held various positions focused on the delivery of IT products and services across multiple companies. Currently a Service Manager at Real Time Services since October 2021, Arsalan oversees the management of IT services for 25-30 clients, ensuring adherence to service level agreements and facilitating effective communication between clients and technicians. Prior roles as Service Manager at Nexer Group and Sigma IT Group involved similar responsibilities. Additionally, positions as Key Account Manager at Visolit and Technical Account Manager at IT-mästaren demonstrate Arsalan's expertise in client relationship management and technical oversight. Early career experience includes IT coordination at iZettle, IT consultancy at Extern-IT, technical support and administration at Spotify, and IT consulting at Retune AB. Academic credentials include coursework from Stockholm University and Nackademin.