Johan Henriksson.

Johan Henriksson has a diverse work experience spanning several industries. Johan began their career as a Customer Service Administrator at Radiotjänt i Kiruna AB in 2003. Johan then worked as an IT Operation Engineer at Data Ductus in 2008, where they handled infrastructure and provided support to end users. Johan then joined Fujitsu Services in 2008 as a Product Support Engineer, where they led a team of 1st line engineers on a multinational service desk. Johan also worked as a Service Controller and Service Desk Manager, where their responsibilities included managing client satisfaction and resolving IT infrastructure issues. In 2010, Johan transitioned to Fujitsu and held positions such as IT Service Manager/Change Manager, IT Service Manager/Problem Manager, and ITSM/Incident Manager/Major Incident Manager, where they were responsible for incident management and communication with senior management. In 2013, Johan joined Trygg-Hansa as Head of Process and Tools, overseeing availability services, problem management, and service desk management. Currently, Johan is the Head of Cloud Services at RTS.

Johan Henriksson's education history is as follows:

Between 2005 and 2008, Johan attended Luleå University of Technology, where they studied computer networks. Johan did not obtain a specific degree during this time.

From 2000 to 2002, Johan studied system design at an unspecified institution specializing in system and application.

Between 1993 and 1996, Johan attended Hjalmar Lundbohmsskolan, where they focused on electronics and computers. No degree information is provided for this period.

In addition to their formal education, Johan has obtained two certifications. In May 2009, they received their ITIL Foundation V3 certification from DF Certifiering AB. Then, in November 2010, Johan obtained the ITIL Operational Support and Analysis certification from APM Group.