Robert Josefsson

Robert Josefsson is an experienced professional in service management and IT consulting, having held various leadership roles across multiple organizations. As Service Portfolio Manager and Team Coach at Länsförsäkringar in April 2024, Robert led teams in driving service excellence. Previously, as Head of Experience Management at RTS, Robert managed senior professionals, delivering infrastructure services to enterprise customers in diverse sectors including insurance and retail. Robert's background includes roles as a Business Analyst focused on ITSM and ServiceNow at Länsförsäkringar, and as a Managing Consultant and Business Technology Manager at Sofigate. Robert's earlier positions involved significant responsibilities in service ownership, process management, and IT support at TeliaSonera and Swedbank, showcasing a robust expertise in service delivery and management processes.