Reality Based Group
Jake Dancy is a seasoned professional with extensive experience in customer success and team leadership. Currently serving as General Manager of Customer Success at Reality Based Group since December 2016, Jake previously held roles including Director of Customer Success and Senior Customer Success Manager. Jake's career also includes experience at Major League Soccer and Global Premier Soccer, where responsibilities included professional match evaluation and coaching. Additionally, leadership roles in sales, operations, and project management were held at Shoppers' Critique International and Compass Rose Events. Jake has a diverse background in sports management, demonstrated through positions with organizations such as the Orlando Sharks and Kansas City Brigade. Jake is an alumnus of Fresno State University.
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Reality Based Group
Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines. Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?