Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines.

Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?

Consulting

Reality Based Group

Josh Stern

Chris Davis

Tim Williams

Renee Desantis

Rachel Campbell

Nathan Richardson

David Maxwell Cole

Chris Vanasdlen

The Customer Success Team at Reality Based Group is dedicated to ensuring that clients maximize the value of RBG’s solutions. They provide ongoing support, strategic guidance, and performance insights to help clients optimize their customer experience management initiatives. By fostering strong client relationships and delivering tailored success plans, this team enables clients to achieve their business goals and improve overall performance.

Customer Success Team

Video Production Team

Sales and Recruiting

Customer Success Team

About

Team members

Other teams at Reality Based Group

Video Production Team

Sales and Recruiting