Reality Based Group
Renee Desantis has extensive experience in executive leadership roles. Renee started their career in 1999 as an Executive Vice President at Reality Based Group, where they played a key role in growing the organization. In 1999, they also joined Game Film Consultants as an Executive Vice President, leading the company to significant growth and establishing herself as an expert in improving customer experience. From 2006 to 2009, they served on the Board of Directors at MSPA. Overall, Renee's work experience demonstrates their expertise in leadership, business growth, and customer experience management.
From 1984 to 1989, Renee Desantis attended The University of Texas at Austin, where they earned a Bachelor of Science degree in Education/Psychology.
Reality Based Group
Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines. Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?