Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Our solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. With our holistic approach, we simplify the process of data collection, so that our customers can get a clear understanding of what’s “really happening” on the front lines.

Headquartered in Austin, Texas, Reality Based GroupTM has provided custom research, evaluations, and improvement processes to industry leaders across the globe. Our expertise is across several critical performance areas, and we continue to encourage our client partners to ask one simple question: What, if anything, can we do different or better to improve our business performance?

Consulting

Reality Based Group

Josh Stern

Chris Davis

Tim Williams

Renee Desantis

Rachel Campbell

Nathan Richardson

David Maxwell Cole

Chris Vanasdlen

The Leadership Team at Reality Based Group, comprising the Chief Executive Officer, Vice President of Operations, and Executive Vice President, is responsible for setting the strategic direction of the company, ensuring operational efficiency, and driving executive-level decision-making. They work closely to guide the organization towards its goals, foster a culture of continuous improvement, and maintain strong client relationships. Additionally, they spearhead initiatives to enhance customer experience management solutions across various vertical markets.

Leadership Team

Customer Success Team

Video Production Team

Sales and Recruiting

Leadership Team

About

Team members

Other teams at Reality Based Group

Customer Success Team

Video Production Team

Sales and Recruiting