Heidi Hess is an experienced professional in operations management and financial services, currently serving as Senior Billing Operations Manager at RealPage, Inc. since May 2018. Prior experience includes roles as Operations Supervisor at Iron Mountain, overseeing daily operations for three facilities, and Manager of Operations at First Republic Bank, where daily branch operations were managed to enhance customer service and operational performance. Heidi has also held positions at Guaranty Bank and U.S. Bank, contributing to investment sales and customer service excellence. Academic credentials include an MBA in Business Analysis from Southern New Hampshire University and a Master's degree in Business Administration from Brandman University, complementing a Bachelor's degree in Human Resources Management and an Associate degree in Business Foundations.
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