Troy Dimayuga is a skilled professional in customer service and technical support with extensive experience in the SaaS environment. Currently serving as a Product Support Agent – Case Resolution Specialist at RealPage, Inc. since February 2024, Troy specializes in email-based case resolution and real-time troubleshooting. Previous roles include a Customer Service Associate at Accenture, providing tech support across multiple channels, and a CSR Administrative Assistant at TSI – Transworld Systems Inc., where Troy managed reporting and onboarding processes. Additional experience includes positions at SYKES Philippines, SAP Concur, and Teleperformance Philippines, where responsibilities ranged from customer service to technical support. Troy holds a Bachelor of Science in Computer Science from AMA University and a degree in Hospitality Administration/Management from De La Salle-College of Saint Benilde.
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