Virginia Miracle

Virginia Miracle currently serves as Chief Customer Officer at Eptura and Advisor at RealWork Labs, where collaboration with leadership focuses on enhancing customer success for home service providers. Previously, Virginia held similar Chief Customer Officer roles at Showpad and Upland Software, where leading teams during the pandemic allowed for significant operational advancements across diverse product portfolios. Virginia also contributed to ScaleFactor during a period of hyper growth, and led customer-focused initiatives at Khoros, a company born from the merger of Spredfast and Lithium. With extensive expertise in customer success and professional services, Virginia's past leadership includes membership on the board of the Word of Mouth Marketing Association and senior roles at Ogilvy Public Relations Worldwide and Brains on Fire. Virginia holds a BA in English from Princeton University.