Rory Stennett

Rory Stennett is a Senior Customer/Client Experience Strategist and Program Management Leader with over a decade of experience in customer experience design, business process optimization, and agile project management. They hold an MBA in Management Information Systems and certifications in ITIL, PRINCE 2 Agile, and CSPO. Currently serving as the Customer Experience Director at Rebel.com, Rory focuses on creating an end-to-end customer experience that embodies the brand's vision. Previous roles include leading customer service initiatives at the Ministry of Finance and the Public Service in Jamaica and serving as a Manager at eGov Jamaica Limited, where they successfully implemented ITIL standards and streamlined service delivery processes.