Raphael Ribeiro has extensive experience in customer service and support, currently serving as a RebelCare Agent at RebelMouse since September 2021, where responsibilities include managing customer support through emails and tickets, facilitating communication between clients and developers, and documenting support processes. Previously, Raphael worked at Nubank from March 2019 to September 2021 in various roles, including Customer Excellence Analyst, where focus was on customer service and participation in projects related to Legal Entities (PJ), as well as community management. Raphael also contributed as an Employer Branding Assistant, planning annual events, managing sponsorships, and overseeing budgets, and as an HR Assistant, facilitating internal events and meetings, supplier communications, and equipment preparation. Raphael holds a Técnico degree in Gestão e Planejamento de Eventos from ETEC - Escola Técnica Estadual de São Paulo, obtained in 2018.
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