Gabriella Moleda Dantas

Gabriella Moleda Dantas currently serves as the Executive General Manager at Reclame AQUI, leading the Customer Success division since September 2022, where responsibilities include managing onboarding, consumer support, B2B relations, moderation, health score assessments, and client retention efforts. Prior to this role, Gabriella was the Head of Omnichannel and Customer Success at VR Beneficios from April 2018 to September 2022, where the focus was on establishing a customer success culture and enhancing client experiences. Additional experience includes positions as a National Relationship Manager at Moip Pagamentos and a Commercial Relationship Manager at Claro Brasil, along with marketing roles at Vivo. Gabriella is pursuing a Bachelor's degree in Psychoanalysis from Centro Universitário Internacional UNINTER and has completed a course in Business Administration at the Massachusetts Institute of Technology.