Sergio Gómez Castells

Sergio G. is a skilled professional with extensive experience in customer service and management. Currently, as a Customer Advocate Manager at General Vision Services since March 2024, Sergio leads a team of call center agents, driving initiatives to improve operational efficiency and customer satisfaction. Previously, as Customer Experience Manager at Fareportal from July 2015 to March 2024, Sergio focused on delivering exceptional customer experiences through data analysis and feedback. At Delta Dental Insurance Company, Sergio served as Call Center Supervisor, implementing onboarding projects and enhancing service standards. Earlier career roles include Customer Relations Specialist at United Airlines, where skills in managing difficult situations were honed, and English Teacher at Bonampak Elementary School. Sergio's educational background includes a Bachelor of Business Administration from Universidad Tecnológica de México.