Jason Cheong

Jason Cheong has a diverse work experience spanning different roles and companies. Jason is currently working at Recorded Future as a Senior Manager, Tier 1 Product Support, where they manage a team of 13x Tier 1 Support Analysts based in the Philippines. Prior to this, they worked at BMC Software for a significant duration, holding various roles including Technical Support Manager, Lead Technical Support Engineer, Senior Technical Support Analyst, and Senior Premier Support Engineer. At BMC, they led teams and provided technical support for IT Service Management products. Before BMC, Jason worked at JDS Australia as a Support Consultant, providing level 3 application support for HP BSM products. Jason also has experience at Planwell Technology as a Remedy Support Specialist, where they provided level 3 application support for BMC Remedy product. Additionally, Jason has worked in the United States at Aegon as a Desktop Support Technician.

Jason Cheong has a Bachelor of Business Information Systems from RMIT University, which they obtained from 2003 to 2006. Prior to that, they attended St Monica's College Epping from 1997 to 2002, although no specific degree or field of study is mentioned. In terms of additional certifications, Jason has obtained various certifications such as the Zendesk Customer Service Professional Certificate from Zendesk in July 2023, the Recorded Future Certified Analyst certification from Recorded Future in June 2023, the Certified ASI Specialist certification from Recorded Future in January 2023, the Root Cause Analysis: Getting to the Root of Business Problems certification from LinkedIn in January 2023, the Developing Your Emotional Intelligence certification from LinkedIn in March 2022, the Tips for Better Business Writing certification from LinkedIn in August 2021, the Azure Active Directory: Basics certification from LinkedIn in July 2021, and the Leading and Motivating People with Different Personalities certification from LinkedIn in July 2021. Jason also has the certification for Managing and Working with a Technical Team for Nontechnical Professionals from LinkedIn, obtained in July 2021.