Jennifer Harris

Jennifer Harris has a diverse work experience spanning multiple industries and roles. Jennifer started their career as an IT Coordinator at Lasko Products from August 2006 to March 2010. In this role, they likely handled various IT-related tasks. Jennifer then worked as a Customer Care Representative II at Insight Global from September 2011 to March 2012. Following that, they joined Fox Rothschild LLP as a Senior Technical Support Analyst from March 2012 to August 2016. In this role, they provided first and second level support to over 2200 users across 18 offices nationwide and troubleshooted mobile device configurations. Jennifer then moved to Recovery Centers of America where they held the position of IT Support Analyst from September 2016 to March 2020. During this time, they provided second and third level support to over 1000 users in 9 locations and implemented a helpdesk ticketing solution. Jennifer'smost recent role at Recovery Centers of America is as a Desktop Engineer since March 2020. In this capacity, they planned and implemented Okta for single sign-on and identity access management for over 4000 users, maintained Okta as a super admin, and managed Office 365 as a global admin. Overall, Jennifer possesses a strong background in IT support, ticketing systems, and experience with various technologies and platforms.

Jennifer Harris attended Marist College from 1999 to 2004, where they pursued a Bachelor of Science (B.S.) degree in Business Administration/Marketing. In addition to their formal education, they obtained the ITIL Foundation certification from Loyalist Certification Services in October 2013. In January 2013, they also achieved the HDI Desktop Support Technician certification from HDI. Furthermore, Jennifer has the HDI Support Center Team Lead certification, but the month and year of obtaining this certification are unknown.