Matthew Shaffer, currently serving as a Service Desk Technician at Red Gold since September 2022, provides daily technical support across eight facilities and over 600 users, resolves hardware and software issues, and leads troubleshooting and user training efforts for cloud-based applications. Previously, Matthew spent 20 years in the United States Air Force, holding various roles as an Information Technology Leader where responsibilities included leading IT infrastructure projects for secure military networks, managing cross-functional teams, directing procurement and logistics, and spearheading troubleshooting initiatives. Matthew holds a Master of Science in Telecommunications Management and a Bachelor's Degree in Computer Information Technology, both from the University of Maryland.
This person is not in any teams
This person is not in any offices