Nolan Hill serves as a Systems Support Engineer II at Red River since August 2018, specializing in escalations support for a medium-sized enterprise client. Responsibilities include managing service desk queues, overseeing internet connectivity for over 50 remote construction sites, and migrating projects to more efficient project management tools. Nolan has improved operational efficiency through the implementation of alternative ISP sales executives and the overhaul of standard operating procedures for user support. Prior to this role, Nolan worked as a Service Desk Technician 1, providing remote support for multiple clients, and as a NOC Engineer Intern at Year Up, a program aimed at developing IT skills for young professionals. Educationally, Nolan is pursuing studies at Northern Virginia Community College. Previous work experience includes roles at Subway and Bookworm Central.
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