Stephen Jackson

Stephen Jackson currently serves as the Director of Customer Success at Red River, focusing on profit and loss management, contract administration, and enhancing client satisfaction through strategic governance. Previously, Stephen worked at TEKsystems as a Senior Service Delivery Manager, where leadership of a 20-member team resulted in significant improvements in operational efficiency and cost reduction. Experience also includes roles at Avtex Solutions as Client Success Manager, Director of Customer Success Operations at CareFirst BlueCross BlueShield, and Director of Customer Experience at Healthcare Interactive, demonstrating a consistent track record of refining customer success strategies and optimizing operational workflows. Stephen's career began in IT service management and included military service in the US Navy as a Search and Rescue Swimmer/Operations Specialist. Educational qualifications include a Bachelor of Science in Business Management and Information Systems from Stevenson University and an Associate's degree in General Business from Carroll Community College.