Tim McKenna has extensive experience in IT support and management spanning over two decades. Currently serving as IT Support Services Manager at Red Robin since May 2016, Tim oversees multiple teams, including a 12-person Support Desk and a 3-person Applications Support Team, focusing on efficient processes and exceptional customer service. Previous roles include IT Service Delivery at Hewlett Packard Enterprise and Director of Global Support Services at Ciber, where Tim was responsible for service transitions and support initiatives. Earlier career highlights feature technical support positions at various companies, including Steelwize, Covad Communications, and TEKsystems, as well as management roles in credit and collections at Corporate Express and other firms. Tim holds degrees from the University of Maryland and Colorado Technical University.
This person is not in any teams
This person is not in any offices