Jim De Persia is an experienced professional with a background in software operations and support management. Currently serving as the Manager of Software Operations at Redbox since April 2007, Jim leads a team of Software Operations Technicians tasked with maintaining kiosk operations, server management, network oversight, SQL support, and operational monitoring, as well as addressing production issues around the clock. Prior roles at Redbox include Machine Support QA Supervisor, Machine Support Supervisor, and Machine Support Level 2. Earlier experience includes serving as Helpdesk Manager at the National Insurance Crime Bureau from October 2003 to April 2007, and as a Business Pro at Best Buy from December 2000 to October 2003. Jim holds a degree from DeVry University, earned between 2001 and 2003.
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