Helen Keightley Cihcm

Helen Keightley CIHCM has a diverse range of work experience in the housing and community services sector. In their most recent role as the Housing, Tenancy & Advisory Manager (Chief Officer) at Redditch Borough Council, they successfully restructured and modernized the homelessness and housing service, focusing on improving void performance and complaint handling.

Prior to that, they served as the Community Safety & Tenancy Services Manager at whg, where they oversaw community safety advisors and CCTV operations, and played a key role in evaluating and procuring new CCTV contracts.

As the Group Housing Services Manager at THE HOUSING PLUS GROUP LIMITED, they led two large housing teams and successfully implemented post-merger integration and service enhancement strategies.

Helen gained experience as a Neighbourhood Manager at Severnside Housing, where they delivered top quartile housing services and implemented debt control measures to reduce rent arrears.

In their role as a Neighbourhood Manager (Secondment) at The Community Housing Group, they managed and resolved hoarding cases, produced witness statements, and implemented innovative projects.

Overall, Helen Keightley CIHCM has consistently demonstrated their ability to improve and streamline housing and community services, and implement effective strategies for integration and service enhancement.

Helen Keightley CIHCM obtained an MSc in Housing from De Montfort University, where they studied from 2012 to 2015. Prior to that, they pursued a Bachelor of Arts (BA) in Business & Accounting from The Open University, graduating between 2004 and 2009. In terms of additional certifications, Helen Keightley CIHCM earned a Postgraduate Diploma (PGDip) in Housing from the Chartered Institute of Housing in November 2014. Helen also holds certifications such as an Orange Green Belt from Kitsune Martial Arts Academy obtained in March 2022, and a Master Scuba Diver certification from PADI obtained in October 2014. Additionally, Helen Keightley CIHCM may have obtained a BA (Hons) in Business and Accounting from the Open University Business School (OUBS), although the specific month and year of completion are not provided.