Italo Santana

Italo Santana is a Group Product Manager at Rede since September 2019, leading the SaaS tribe to innovate business models and enhance integration journeys within the marketplace ecosystem. Previously, Italo served as a Product Manager focused on improving digital channel satisfaction and enhancing self-service capabilities. Prior experience includes roles as a Senior UX Designer and a Pleno UX Designer at Itaú Unibanco, where Italo significantly improved customer satisfaction ratings through innovative design and agile methodologies. Early career highlights include project coordination at Jota3w Comunicação Digital and web design roles at Grupo Abril and Agência Formulaviral, developing digital campaigns for notable clients. Italo holds a postgraduate degree in Business Management, Innovation, and Entrepreneurship from FIA and a degree in Social Communication from Universidade Anhembi Morumbi.