Maria Gokhool

Maria Gokhool has extensive experience in customer service and operations management, beginning with a role as a Customer Service Representative at Lufthansa from May 2010 to October 2011, where responsibilities included handling customer inquiries and supporting various service lines. Maria progressed to roles such as Team Leader at Lufthansa InTouch, managing agents and ensuring quality service, and later served as Sales Operations Analyst at Zebra Technologies, focusing on device management and reporting. Experience further includes positions as Incident Manager and Senior Escalation Manager at Red Hat, overseeing technical escalations and team coordination to enhance service delivery. Maria began her career as a Recruitment Specialist at THI-Selection and contributed as a Telesale Executive and Sales Leads Qualifier at DHL. Educationally, Maria holds a Master's degree in Business, Management, Marketing, and Related Support Services from the Moscow Aviation Institute.