Senior User Researcher

Redox is on a mission to make the world’s healthcare data useful. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 4000+ provider organizations and 500+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems. 

Opportunity & Impact We are seeking a Senior User Researcher to join our fast-growing Product team. As a Senior User Researcher, you will be responsible for leading and executing user research initiatives to inform the design and development of our products and services. You will work closely with cross-functional teams including designers, product managers, engineers, and marketers to advocate for the user and ensure their needs are at the forefront of decision-making processes. Through a combination of qualitative and quantitative research methods, you will uncover insights that drive improvements to the user experience and contribute to the overall success of our products.

As a Sr. User Researcher, your responsibilities will include:

• Responsible for owning & operationalizing customer feedback/VoC to drive/support the roadmap and Go-to-Market strategies
• Collects, organizes, and synthesizes the voice of customer feedback into an actionable way to drive the priority of the roadmap & do customer validation in prod dev & GTM processes
• Analyzes & presents feedback trends over time across key markets/customer types to expose unmet needs
• Works cross-functionally to plan, lead, and develop qualitative research projects to support new market/opportunity discovery work - script development, unbiased questioning, etc.
• Deeply understand the needs of a wide range of users
• Collaborate closely with Product Managers and Designers to identify and prioritize research needs
• Lead all aspects of exploratory and evaluative research (planning, recruiting, moderation, analysis, and synthesis)
• Effectively communicate research findings back to squads and to the broader Product team
• Be an advocate for the user and for how research can improve our products

To be successful in the role, your skills and experience should include:

• 5+ years experience with user research for software products, preferably as part of an in-house product team
• Has been a part of building a research function at a scale-up company and can work hands-on with Product org and other cross-functional teams
• Deep empathy for users and a passion for building great experiences and can engage well with customers
• A strong record of helping product teams find actionable insights
• Experience applying a variety of research methods in a remote and face-to-face setting
• Experience applying usability testing and other methods to validate designs in a remote setting
• The ability to adjust quickly as business needs change
• Deep empathy for users and a passion for building great experiences and can engage well with customers
• Can build strong internal relationships
• Detailed and disciplined in written communication
• Experience conducting research for highly technical products preferred
• Degree in a related field such as Human Computer Interaction, Human Factors, Cognitive Science, Experimental Psychology preferred
• Proficiency in Gong, Confluence, JIRA and ProductBoard required
• Experience organizing research findings using Dovetail, Airtable or similar preferred

Nice to have skills:

• API experience
• Info about Redox’s market/landscape