Emily Hess

Emily Hess is a Customer Support Project Manager at Red Rover, with extensive experience in client support and project management roles across various organizations. Prior to Red Rover, Emily served as a Technical Support Engineer at Frontline Education, where responsibilities included leading client support teams, conducting cost-benefit analyses, and ensuring compliance with federal and state deadlines. With a background spanning from a Customer Support Specialist to a Project Manager, Emily has demonstrated expertise in enhancing service delivery and mentoring team members. Emily holds an MBA in Project Management from DeSales University and a B.A. in Communication and Media Studies, Psychology, and Music from West Chester University of Pennsylvania.