Duane Weaver

Duane Weaver has extensive work experience in the field of customer success and operations management. Duane is currently the Director of Customer Success at RedSail Technologies, LLC. In this role, Duane leads a team of Customer Success Managers, ensuring client satisfaction and managing all aspects of client management.

Prior to their current position, Duane worked at QS/1 for several years, where they held various roles. Duane was a Regional Manager, responsible for overseeing a team and managing lease agreements, invoices, and vendors for regional office locations. Duane also served as a Supervisor for Regional Operations, supervising IT professionals and Account Representatives/Software Trainers, and serving as an escalation point for technical support and customer retention issues. Additionally, they were in charge of the day-to-day management of hardware technicians in different geographic locations as a Supervisor for Field Hardware Maintenance.

Earlier in their career, Duane worked as a Senior Hardware Technician and a Hardware Technician, providing technical support and scheduling service calls and system upgrades.

Overall, Duane Weaver has a strong background in customer success, operations management, and technical support in the pharmaceutical software industry.

Duane Weaver obtained an Associates degree in Specialized Technology Computer Network Systems from ITT Technical Institute from 2001 to 2003. Following this, they pursued a Bachelor of Science degree in Computer Science/Information Systems at Elizabethtown College between 2004 and 2007.