Faisal Misle

Faisal Misle has a range of work experience in customer support and technical roles. Faisal currently works at Red Sift as a Technical Lead, Customer Success & Strategic Projects, where they help enterprise and strategic customers maximize the benefits of the platform and ensures their team excels technically. Faisal is also involved in driving the technical aspects of internal and external strategic projects. Prior to this, Faisal worked as a Customer Success Engineer at Red Sift, where they focused on assisting US and Latin American customers with email security and brand protection. Faisal also played a key role in implementing DMARC protection and BIMI compliance. Before joining Red Sift, Faisal worked at Rackspace as a Lead Email Technician, supporting customers with complex issues and working closely with product and operations teams. Faisal also worked as a Support Technician II and Support Technician, providing comprehensive support for Office 365 users. Faisal has also gained experience at Harvard Medical School as a Technical Coordinator, delivering technological solutions for biomedical research. Additionally, they worked at Rackspace as a Social Support Specialist, overseeing social media channels and acting as a brand advocate. Earlier in their career, Faisal worked at Help Scout as a Customer Advocate, providing support and following up with new customers. Faisal also worked at AYTM as a Product Evangelist, delivering customer support through various channels.

Faisal Misle attended Wentworth Institute of Technology from 2012 to 2016 and obtained a Bachelor's Degree in Computer Information Systems. Prior to that, from 2009 to 2012, they attended the International Baccalaureate program at Academia Cotopaxi - American International School. In addition to their formal education, Faisal has obtained several certifications, including the Elite Sifter Certification from Red Sift in 2022, Microsoft Certified Professional and Microsoft Certified Solutions Associate - Office 365 from Microsoft in 2017, and Google Apps Certified Administrator from Google in 2016.