Dawn Jones

Dawn Jones has significant experience in information technology and support roles, with a strong background in desktop support and management. At Redstone Federal Credit Union, Dawn served as Manager of Information Technology Operations Support from March 2015 to May 2019, following positions as Mobile Device Support Specialist and Desktop Support Specialist, where responsibilities included advanced problem analysis, end-user training, and system maintenance. Prior experience includes serving as Assistant Director of Technology at Grove Church, overseeing desktop support for 80 workstations, and managing help desk procedures. Dawn also held the roles of Marketing Coordinator and Services Coordinator at Grove Church, supervising staff and developing marketing initiatives. Additionally, educational qualifications include a Master of Business Administration from Faulkner University and a Bachelor of Science in Mass Communications from Norfolk State University.