Madalin Rauch

Madalin Rauch possesses extensive experience in technical support and customer success within the technology sector. Since 2020, Madalin has served as a Level 3 Sr Support Engineer at Redwood Software, a leader in business and IT process automation. Prior to this role, Madalin spent seven years at Crossover for Work, progressing from Level 1 to Level 3 Technical Support Engineer and ultimately becoming a Customer Success Manager, where contributions included resolving onboarding issues and enhancing customer retention. Earlier career highlights include a position as Customer Service Team Leader at CGS Romania, focusing on process improvement and performance monitoring. Madalin holds a Bachelor’s Degree in Electrical Engineering and Computer Science from Universitatea Transilvania din Brașov.