Iurii Glukhovsky

Iurii Glukhovsky has a strong background in customer support and management. Their most recent role was as the Head of Customer Support and Moderation team at Reface, a position they have held since October 2020. Prior to that, they worked at Yola.com as the Customer Support Team Lead from September 2018 to December 2021, where they managed a team of technical support engineers and implemented various strategies to improve customer service. Before joining Yola.com, Iurii was the Head of Customer Support at ZEO Alliance from August 2017 to August 2018, where they established a support department for new software products and collaborated with the product team to enhance customer experience. Additionally, they served as the Head of Software Support Department at Zoom Support from September 2016 to August 2017. Iurii's earlier experience includes roles as the Head of Support Department and Quality Assurance Analyst & Trainer at KROMTECH ALLIANCE CORP. from June 2015 to September 2016 and August 2013 to June 2015, respectively. Iurii also worked as a Tier 2 Customer Service Engineer at Kolo Global from March 2013 to August 2013, and at ZeoBIT LLC as a Tier 2 Customer Service Engineer from January 2012 to March 2013, and as a Customer Service Engineer from September 2010 to January 2012. Throughout their career, Iurii has consistently focused on optimizing customer support processes, improving KPIs, and collaborating with cross-functional teams to drive better service.

Iurii Glukhovsky obtained their Master's Degree in Welding and Surface Engineering from the Kiev Polytechnic Institute from 2005 to 2010. In addition to their degree, they also obtained various certifications including the Main Standard Requirements for the Service Provision by Customer Contact Centres Overview and Internal Auditor Training Course from Bureau Veritas in August 2016, the Apple Certified Support Professional 10.9 from i·Klass Training Center in March 2015, and the Apple Certified Support Professional 10.7 from i·Klass Training Center in January 2012.