Alan A.

Alan A. possesses extensive experience in quality assurance and customer success, currently serving as a Quality Assurance Tester at Refract - an Allego company since October 2015, where Alan contributes to enhancing sales conversations through conversation intelligence and coaching culture. Concurrently, Alan functions as a Customer Success Manager at Allego, facilitating an all-in-one sales enablement platform for optimized success in sales. Previously, Alan demonstrated leadership as a Team Lead at Teleperformance, overseeing performance management and coaching for a team of eight. Alan's earlier roles include providing exceptional customer service and mentoring at Teleperformance, working as a Lift Operator at Glencoe Mountain Resort Ltd. and Canyons Resort, and developing customer interaction skills at Pizza Hut. Alan holds a Master’s Degree in Media and Journalism and a Bachelor’s Degree in Politics from Newcastle University.