Kim Bailey

Kim Bailey is an experienced IT professional with over 20 years in technical support roles, currently serving as an IT User Support Technician and Senior Helpdesk Analyst at the Regional Municipality of Wood Buffalo since September 2014. In this position, Kim Bailey manages end user help requests, provides first line technical support, and oversees help desk functions and metrics while implementing improvements to service management software. Previous experience includes roles at CompuCom as a Desktop Support Analyst and at Alta Genetics Inc. as a Systems Support Analyst, in addition to various positions at the Regional Municipality of Wood Buffalo, Acrodex, City of St. John's, and Newfoundland and Labrador Hydro. Kim Bailey holds a degree in Computer Programming from Academy Canada, completed between 1998 and 2000.