Suzan Carolina Monteiro

Suzan Carolina Monteiro has a diverse work experience spanning multiple industries. Suzan Carolina started their career as an Analista Financeira at Carlson Wagonlit Travel/G. Stewart Travel Services Ltd. in 2006, where they were responsible for financial assistance and client payment settlements. Suzan Carolina then joined Cetelem in 2009 as an Analista Administrativo III - Controle de Custos-Compras, overseeing cost management and process improvement projects. In 2010, they transitioned to TOTVS as a Coordenadora de Viagens, Eventos e Reembolso, leading a team of 11 employees and managing travel and expense costs. In 2017, Suzan became the Owner of Bolinho de Chuva Brechó. Their most recent experience includes working at Omnibees, starting in 2020, where they held roles as Especialista de Qualidade e Processo and Analista Sênior de Qualidade Operações. Currently, they are the Customer Operations Specialist at Rei do Pitaco since March 2022 and has recently taken up the position as Customer Experience Coordinator starting in January 2023.

Suzan Carolina Monteiro has a diverse educational background. Suzan Carolina obtained a degree in Gestão Empresarial com Ênfase em Projetos e TI from FGV - Fundação Getulio Vargas, where they studied Gestão de Projetos de TI from 2013 to 2015. Prior to that, they pursued a degree in Gestão Mercadológica em Viagens Corporativas from USP - Universidade de São Paulo from 2007 to 2008, specializing in Finanças. In 2002, Suzan completed their Bacharelado in Gestão de Turismo at Centro Universitário FMU | FIAM-FAAM.

In addition to their formal education, Suzan has also acquired various certifications. Suzan Carolina obtained a certification in Gestão por Processos, Melhoria dos Processos from Fundação Vanzolini in September 2022. In March 2022, they received a certification in Customer Experience Management from FIAP. Prior to that, in September 2021, they completed a certification course on Agile Project Management: Um novo modelo de gestão nas organizações from Universidade Presbiteriana Mackenzie. In the same year, they also obtained a certification in Gestão da Qualidade e Processos from Fundação Getulio Vargas. Furthermore, Suzan acquired a certification in Business Intelligence com Power BI from Alura in November 2020.

Overall, Suzan Carolina Monteiro has a well-rounded educational background with degrees in different areas of management and additional certifications that showcase their expertise in process management, customer experience, project management, and business intelligence.