Ben Johnson

Ben Johnson is an experienced operations leader with a proven track record in customer service management and organizational development. Currently serving as the Manager of Call Center Operations at REI since December 2021, Ben previously held various managerial roles at Amazon Web Services from 2013 to 2022, where responsibilities included driving customer service strategies, managing global support operations, and enhancing customer support experiences. Ben's extensive background also includes leadership positions at Best Buy, Petersburg Indian Association, and Coastal Cold Storage, with a strong focus on training, performance management, and operational efficiency. Ben holds a degree from the University of Alaska Southeast.