Matt Smith

Matt Smith is the Director of Operations at REI, where they leverage over 25 years of experience in Customer Service and Supply Chain to drive operational improvements and enhance customer satisfaction. Prior to this role, they served as Assistant General Manager at Lowe's Companies, Inc. and as General Manager at Nordstrom's DC 299 from 2017 to 2021. Matt began their career at Nordstrom Direct, where they worked in Operations for two decades. They hold a degree in Business Administration and Accounting from Kirkwood Community College.