Michelle Lam is a Digital Product Designer and User Experience Designer at REI since October 2018, contributing to the organization's mission of connecting individuals with the outdoors and fostering environmental protection. Prior experience includes roles at NBCUniversal Media, LLC as an Account Service Representative in the NBC News Group Ad Sales, where management of post-order sales and client relationships was key. Michelle also served as a TV Programming and Market Research Intern at BBC Worldwide and held several positions focusing on community-building and marketing, including regional representation for the Asian & Pacific Islander American Scholarship Fund and an internship at IW Group Inc. Education includes a Master of Library & Information Science with a focus on UX Design from the University of Washington and a Bachelor of Business Administration from Parsons School of Design.
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