Matthew Wilson

Matthew Wilson has a diverse work experience spanning from 2013 to the present. From 2013 to 2015, they worked as a Student Service Representative at Liberty University, where they collected outstanding AR revenue of up to $20,000 daily and provided excellent customer service to 135 customers daily. From 2015 to 2018, they worked as a Card Services Specialist at Tompkins Trust Company, where they were selected for project implementation in procedural conversion of banking software, engaged in system testing, and developed training materials for end users of newly implemented software. From 2018 to 2022, they worked at Cintas as an Account Specialist Supervisor and National Account Specialist. As an Account Specialist Supervisor, they mentored and led a team of Account Specialists in career development and record breaking performance, broke department records, and held on-time performance of 100% with high volume service requests. As a National Account Specialist, they cultivated relationships for multiple national customer accounts, meeting the needs of over 1,700 locations, and exceeded target SLAs of 95% on-time rate. Currently, they are working as a Customer Success Manager at Relay.

Matthew Wilson obtained a Bachelor of Science in Religion/Religious Studies from Liberty University between 2009 and 2013. In 2019, they earned a Lean Six Sigma Green Belt Certification from Cintas. Matthew also holds a Cintas Advanced Excel Certification.