Lauren Cisson

Lauren Cisson has extensive experience in customer service and administrative roles, currently serving as a Team Trainer, Customer Advocate, and Executive Admin at Reliable Heating & Air since June 2018. Notably promoted to Subject Matter Expert and Trainer shortly after starting, Lauren contributed to the development of a Customer Service training program and reported on lead conversion and retention metrics. Previous experience includes a position as a Call Center Specialist where performance metrics ranked in the top three for key performance indicators. Earlier roles also include Warranty and PM Coordinator at Lift Atlanta, Inc. and Executive Administrative Assistant at MARTA, showcasing a strong background in administrative support and customer relations. Education was completed at Woodstock High School from 2000 to 2004.