Katie Conover-Wilson

Katie Conover-Wilson has extensive work experience in various industries. Their most recent position was as a Senior Business Analyst at RemedyBiz, Inc. starting in 2023. Prior to that, they worked at CoverMyMeds from 2021 to 2022 as the Manager of Digital Pharmacy Solutions Delivery. From 2017 to 2021, Katie served as a Sr. Implementation Consultant at McKesson, where they provided systems configuration and business consulting expertise for pharmacy system implementations. Katie also worked as a Software Trainer/Functional Consultant for the U.S. Department of Energy (DOE) from 2016 to 2017, providing training and support services for the STRIPES functional team. Katie was employed as a Technical Trainer at Apex Systems from 2015 to 2016, assisting clients with the implementation and training of McKesson Pharmacy Systems & Automation (MPS&A) software. From 2013 to 2015, they worked as a Functional Software Consultant/Trainer at Compusearch, supporting clients in the successful use of the PRISM product suite. Katie gained experience as a Contract Specialist at the Federal Highway Administration from 2012 to 2013, where they managed various federal procurement activities. Additionally, they worked as a Buyer in the Engineered Items Division's Electrical Commodities Team at Hamilton Sundstrand in 2011. Throughout their career, Katie has gained expertise in business analysis, project management, training, and consulting.

Katie Conover-Wilson obtained a Bachelor of Science degree in Management and Communications from Rensselaer Polytechnic Institute - The Lally School of Management, from 2008 to 2011. Katie has also attained various certifications including the 2021 Core App and 2022 Core App from Smartsheet, Salesforce Essential Training, Slack Essential Training, Smartsheet Essential Training, and Web Development Foundations: Web Technologies from LinkedIn. Additionally, they have certifications in Customer Service Fundamentals, Innovative Customer Service Techniques, Quick Fixes for Poor Customer Service from Lynda.com, and an S-VYASA 200-HR Yoga Instructor Certification from S-VYASA in Bangalore, India. The exact dates of obtaining the Customer Service certifications are not provided.