Nicholas Souza

Nicholas Souza is a seasoned IT professional with extensive experience in technical support and operations. Currently serving as a 3rd Line IT Support Engineer at Remote Software Solutions Pvt. Ltd. since 2022, Nicholas has led the acquisition of Managed IT services for DPS Limited, enhancing client satisfaction and service delivery in the UK. Previously, Nicholas held positions at Accenture as a Senior Analyst, where leadership in technology for Zydus Cadila resulted in the implementation of a unified Enterprise Content Management system. In earlier roles at AUJLA Business Software and Remote Software Solutions, Nicholas specialized in 3rd Line IT support, successfully overseeing critical projects including SharePoint migrations and providing Managed IT Services across multiple countries. Nicholas's foundational technical skills were honed as an FMS Engineer at Maersk India Private Limited. Academic credentials include a Bachelor of Engineering in Information Technology and a Diploma of Education in Electronics from Goa University.