Mafalda Faria

Incident Manager at Remote

Mafalda Faria is an Incident Manager at Remote. Mafalda has also worked as an Implementation Specialist at Unbabel, a Settlement Account Manager at BNP Paribas Securities Services, and a Bachelor and Master Thesis at the Max Planck Institute for Marine Microbiology.

Mafalda Faria was born in Portugal and graduated from the University of Porto with a degree in biology. Mafalda is fluent in Portuguese, Spanish, and English.

Mafalda Faria has a Master of Science in Cell and Molecular Biology from Universidade do Porto, a Bachelor of Science in Biology from Universidade do Porto, and certification in AXELOS Global Best Practice in M_o_R Foundation (Risk Management), SheCodes Workshops, ITIL4 Foundation Certificate in IT Service Management, IEFP - Instituto de Emprego e Formação Profissional, and Cambridge English Language Assessment.

Their manager is Iarla O'Carroll, VP, Customer Experience. They are on a team with and Eivind Bratterud - Customer Support Specialist.

Links

Previous companies

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Timeline

  • Incident Manager

    September, 2021 - present

  • Customer Success Manager

    October, 2020

  • Customer Success Specialist

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