Carol Smith

Carol Smith is responsible for critical service areas for their member agencies, including Operations, New England Placement, Helpdesk & Training, and Agency Customer Development.

Carol possesses more than 20 years of experience in the insurance industry, having served in leadership positions with Zurich North America and AIG that included underwriting, technical underwriting, and premium audit.

Before joining Renaissance, Carol served Zurich North America as Vice President, Operations Planning & Management, and as Chief of Staff to its Chief Operations & Technology Officer. Her responsibilities included leading teams focused on operational efficiency and technology/automation.

Carol is an Associate in Premium Auditing with the Insurance Institute of America and a Chartered Property Casualty Underwriter (CPCU) with the American Institute for Chartered Property Casualty Underwriters.

Carol holds a Bachelor’s degree in Social Sciences from Illinois State University.