Matthieu Sarrazin

Matthieu Sarrazin has extensive experience in customer quality and data analysis at Renault Group since April 2009, where roles have included Customer Quality Digital Leader, Customer Satisfaction Data Program Leader, and Head of Statistics & Data Science Department. In these positions, Matthieu has focused on identifying and analyzing customer dissatisfaction signals and prioritizing resolutions. Additional roles include Corporate Technical Leader of Customer Quality Statistics and Data Product Owner of iViz, showcasing a commitment to improving data utilization in customer service contexts. Prior to this, Matthieu served as a high school math teacher at Education Nationale and holds a Master of Science in Mathematical Engineering and Computer Science from ENSAE Paris and Nantes Université.