Taylor Carty

Taylor Carty is an experienced professional in customer experience and systems management, currently serving as the CX Systems, Insights & Programs Manager at Rent The Runway since February 2025. Previous roles include Customer Experience Manager at Condé Nast, where Taylor developed a comprehensive Voice of the Customer program, and Customer Success Lead at Maev, focused on training and customer journey mapping. Taylor's background also encompasses positions as a Client Service Executive at onefinestay, Freelance UX Consultant, and roles in content creation at Glossier, ETech 7, and Luriya. Taylor holds a Bachelor's degree in Photojournalism from St. John's University and completed further education at General Assembly in 2018.