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Anastasiia Senkevych is an experienced professional with a strong background in customer support and technical assistance. Currently serving as a Second Line Support Manager at Reply since November 2016, responsibilities include assisting first line support agents with technical issues, investigating reported problems, and collaborating with development teams to resolve complex issues. Prior to this role, Anastasiia was a First Line Customer Support Specialist at Reply, where assistance was provided to customers navigating the app and resolving issues. At Leef from April 2014 to November 2018, Anastasiia held the position of Customer Support Manager, focusing on returns, replacements, marketing projects, and administrative support. Additionally, Anastasiia briefly worked as an Interpreter/Translator for the OSCE in May 2014 during Ukraine's Early Presidential Elections. Anastasiia holds a Master's degree in English Philology from Dnipropetrovsk University of Economics and Law, completed in 2014.
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Reply is the leading AI-powered sales engagement platform that automates multichannel touchpoints with leads and customers throughout the sales process. From email search on LinkedIn to meetings booked right on the platform - Reply saves up to 40% of SDR and Sales teams time to focus on closing deals. Backed with a top-notch AI algorithm, Replyhelps SDRs and sales reps tailor and improve sales messages and focus on the hottest leads faster. Its robust reporting system tracks all activities for team members and automatically logs them to your CRM via native integrations, rich API with 40+ methods, or Zapier.The platform is recognized among the top 50 tools for sales in 2021 by G2 and trusted by over 2500 companies worldwide.Crush your sales quotas and book more meetings with Reply:1. Reply automates bulk email search, LinkedIn outreach, personal emails, calls, SMS, and WhatsApp messages according to your sales playbook. 2. It offers out-of-the-box email and sequence templates with proven top performance to help you launch your outreach sequence in an hour. 3. Streamline the workflow with native CRM integrations, rich API with 40+ method, and the power of Zapier to automatically sync data and keep CRM records up to date. 4. Reply is backed with AI features: Email Sorting (check the ‘Interested’ folder for the hottest leads to focus on); Email Quality service and Email Assistant to create best-practice email copy which is likely to convert. 5. Collaborate in teams within sequences and prospects, manage workload between team members, and perform account-based selling. 6. Track your team progress with detailed in-depth reports and stats for sequences, calls, tasks, and team performance.Reply use cases: ✓ OUTBOUND SALES - automate outbound outreach to significantly scale sales and empower revenue growth. ✓ INBOUND SALES - engage in communication with potential customers and close more inbound deals. ✓ ACCOUNT MANAGEMENT - communicate with existing customers on a personal level. ✓ STAFFING & RECRUITING - reaching out to prospective job candidates. ✓ BUSINESS DEVELOPMENT - building relations with future partners. ✓ PR & LINK BUILDING - pitching journalists and bloggers with your idea.For more information visit https://reply.io