Anastasiia Senkevych

Anastasiia Senkevych is an experienced professional with a strong background in customer support and technical assistance. Currently serving as a Second Line Support Manager at Reply since November 2016, responsibilities include assisting first line support agents with technical issues, investigating reported problems, and collaborating with development teams to resolve complex issues. Prior to this role, Anastasiia was a First Line Customer Support Specialist at Reply, where assistance was provided to customers navigating the app and resolving issues. At Leef from April 2014 to November 2018, Anastasiia held the position of Customer Support Manager, focusing on returns, replacements, marketing projects, and administrative support. Additionally, Anastasiia briefly worked as an Interpreter/Translator for the OSCE in May 2014 during Ukraine's Early Presidential Elections. Anastasiia holds a Master's degree in English Philology from Dnipropetrovsk University of Economics and Law, completed in 2014.