Erica Captain

Erica Serna is a seasoned professional in financial services and product management, currently serving as a Product Manager at REPS & Co. since May 2021. Previously, Erica held positions as a Technical Solutions Analyst at California Coast Credit Union and as a Business Process Analyst at Frontwave Credit Union, where responsibilities included translating business requirements into technical solutions and enhancing operational processes. Prior experience includes roles as an Audit and Compliance Specialist at Frontwave Credit Union, focusing on operations and risk mitigation, and various customer service roles at Pacific Marine Credit Union. Erica began their career as a Credit Manager at Tankersley Food Service. Educational background includes studies at Central Michigan University and Copper Mountain Community College.